Request Account Deletion

SealPoint users can request deletion of their account from within the app. This article explains how to submit a request, what happens after the request is received, and why some business records may need to be retained.

How to request account deletion in the app

To request account deletion:

1. Open the SealPoint app.

2. Use the support widget in the bottom left corner labeled Help OR select the Help Center  option from the Settings menu.

3. Choose the Contact the SealPoint Team option from the Help widget. Or, if accessing from the Help Center, choose the Submit a ticket option. 

4. Select the Request Account Deletion form.

5. Submit the request.

Once submitted, the SealPoint support team will review and process the request. Account deletion requests are typically processed within 48–72 hours.

You can also contact us with questions at support@getsealpoint.com.

What happens when your account is deleted

When an account deletion request is processed, SealPoint will delete or anonymize personal information associated with the user account where possible.

This may include information such as:

• User profile information

• Login-related account information

• Personal contact information associated with the user profile

• Access to the SealPoint organization or account

After the request is processed, the user will no longer be able to sign in using that account.

Information that may be retained

Some records may need to be retained for legal, tax, accounting, payment processing, fraud prevention, dispute resolution, customer receipt, and completed job history purposes.

This may include records related to:

• Completed jobs

• Invoices

• Receipts sent to customers

• Payment history

• Refunds, disputes, or chargebacks

• Organization-level business records

• Audit or compliance records

Where possible, SealPoint may remove or anonymize personal information while preserving the underlying business record.

Why some business records cannot be hard-deleted

SealPoint is used by contractors to manage real-world services, including quotes, customer approvals, scheduled work, invoices, payments, and receipts.

Hard-deleting certain historical records could affect completed job records, previously issued invoices, payment records, or receipts that were already sent to customers. These records may need to remain available so contractors and customers can reference completed work and payment history.

For this reason, account deletion does not always mean that every historical business record connected to the account can be permanently removed.

How long account deletion takes

Account deletion requests are typically processed within 48–72 hours after they are received.

If additional information is needed to verify or complete the request, the SealPoint support team may contact you.

Questions or support

If you have questions about account deletion or data retention, contact us at:

support@getsealpoint.com